Deployment overview
The following image shows the components that are installed when you install BMC Helix Service Management:
The following table lists the components:
Component | Deployed? |
|---|---|
BMC Helix Innovation Suite | ✅️ |
Service Management applications | |
BMC Helix CMDB | ✅️ |
BMC Helix ITSM: Asset Management | ✅️ |
BMC Helix ITSM: Knowledge Management | ✅️ |
BMC Helix ITSM: Service Desk | ✅️ |
BMC Service Request Management | ✅️ |
BMC Service Level Management | ✅️ |
BMC Helix ITSM: Smart IT | ✅️ |
BMC Helix ITSM: Smart Reporting | ✅️ |
BMC Digital Workplace | ✅️ |
BMC Digital Workplace Catalog | ✅️ |
BMC Live Chat | ✅️ |
BMC Helix Multi-Cloud Broker | ✅️ |
BMC Helix Business Workflows | ✅️ |
BMC Helix ITSM Insights | ✅️ |
BMC Helix Customer Service Management | ✅️ |
BMC Helix Portfolio Management | ✅️ |
BMC Helix Virtual Agent | ❌️ |
BMC Helix Integration Service | ❌️ |
Watch the following video (3:25) for a summary of deploying BMC Helix Service Management by using containers:
Benefits of container deployment
Container deployment provides the following advantages:
- Simplified on-premises deployment process with reduced deployment cost.
- Automated, faster, and less error prone deployment as compared to the server-based installation.
- Ensures application security by isolating applications from the host and other applications.
Success story
The story | Reference | |
|---|---|---|
Tech Mahindra uses containerized BMC Helix Service Management to elevate customer operational efficiency | Tech Mahindra's customer, a leading European telecommunications company, faced operations challenges with multiple on-premises systems. This affected the company's business agility and growth prospects. With the use of a modern and easy-to-deploy BMC Helix Service Management containerized architecture, Tech Mahindra sought a solution and enabled the company to maintain data sovereignty, scale multi-phased projects, support modern integration, and provide a stable and high-performance platform. The benefits of the BMC Helix Service Management modern architecture not only addressed the company's immediate challenges but also helped to meet project timelines on budget. |
User roles
BMC Helix Service Management deployment aims at simplifying the on-premises deployment process performed by the roles described in the following image :
Deployment Overview
Before you start the deployment, make sure that your system meets the hardware and software requirements.
The diagram represents the division of BMC Helix Innovation Suiteinstallation process for an on-premises system into distinct phases.
Day 0 activities refer to the initial tasks and preparations that must be completed before installing theBMC Helix Innovation Suite.
The different steps that have to be carried out in the planning phase are:
- Plan the sizing of the container environment.
- Plan and set up your Kubernetes cluster.
- Review the supported balancer and Ingress Controller.
- Review the Jenkins server requirements.
Day 1 activities refer to the activities that must be carried out to perform the installation of BMC Helix Innovation Suite.
The different steps that have to be carried out during the installation phase are:
- Preparing for installation.
- Download the installation files and container images access key from EPD.
- Create the Harbor repository and synchronize the repository with BMC Docker Trusted Registry (DTR).
- Prepare the database to be used.
- Set up the BMC Deployment Engine.
- Deploy BMC Helix Platform Common services.
- Set up the installation environment.
- Installation
- Post-installation
Deployment use cases
Deploying container s simplifies the installation of BMC Helix Service Management. This automated process reduces the complexity of deployment as compared to the deployment by using installers.
Use the following information to understand the deployment use cases:
Use case | Reference |
|---|---|
Fresh installation | |
In-place upgrade | |
Migration from noncontainer to container environment |
Fresh installation of BMC Helix Service Management
BMC Helix Service Management deployment includes the deployment of BMC Helix Platform Common Services , BMC Helix Innovation Suite, and Service Management applications.
BMC Helix Platform Common Services includes the services and the data lake required to run the applications.
The BMC Helix Service Management container installs BMC Helix Innovation Suite and Service Management applications in your on-premises environment by using the Jenkins pipeline. Deploy applications as per your business requirement and license entitlement.
See the following process flow to understand the high-level overview of deploying BMC Helix Service Management as container:
For more information, see Installing.
Upgrade of BMC Helix Service Management
BMC Helix Service Management upgrade to the latest version includes an in-place upgrade of BMC Helix Platform Common Services , BMC Helix Innovation Suite, and Service Management applications.
See the following process flow to understand the high-level overview of upgrading BMC Helix Service Management:
For more information, see Upgrading.
Migration of Remedy to BMC Helix Service Management
You can migrate Remedy platform and applications from 20.02 and earlier versions by performing fresh installation of BMC Helix Service Management and migrating data. The method includes fresh installation of platform and applications on a new environment and migration of your workflows and data from current production environment to your new environment by using BMC Helix Data Manager (HDM).
BMC Helix Data Manager tool supports your data migration needs to migrate your data to a new system. The tool automatically discovers the structure of the applications so that you can migrate data quickly and easily. BMC Helix Data Manager includes preconfigured migration packs for the major BMC Helix ITSM releases. You can modify these packs to meet the needs of your application, project, and business. Data mapping tools which include built-in transformations and conditional logic are also available.
See the following process flow to understand the high-level overview of migrating BMC Helix Service Management:
For more information, see Migrating-Remedy-on-premises-to-BMC-Helix-Service-Management-on-premises.
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