Planning a fresh installation
Planning the environment
Review the planning decisions and related information to plan the optimal environment for installing BMC Helix Service Management.
Planning decision | Details |
|---|---|
What are the hardware requirements? | Before installing BMC Helix Service Management, make sure that you plan for the required hardware. Review the minimum hardware requirements and plan the optimal infrastructure to support your deployment. |
How do I determine the number of systems I need to support my installation? | BMC publishes guidelines for hardware sizing based on a series of enterprise-scale tests to demonstrate the scalability and performance of the platform and the applications. |
What are the software requirements? | Plan for the operating systems, databases, and other third-party software that are required for installing BMC Helix Service Management. Review the system requirements to ensure that the system on which you plan to install contains the required and supported third-party software. |
Which databases are supported? | BMC Helix Service Management supports the Oracle, Microsoft SQL, and PostgreSQL databases. |
Which version of BMC Helix Platform Common Servicesdo I need to install? | Review the system requirements to ensure that you install the supported version of BMC Helix Platform Common Services. |
Planning the installation activities
Review the planning activities in this section to understand the activities that you must perform before installing BMC Helix Service Management.
Planning decision | Details |
|---|---|
What are the pre-requisites for a fresh installation? | BMC Helix Service Management uses the BMC Helix Platform Common Services. Before performing the BMC Helix Service Management installation, you must install the BMC Helix Platform Common Services. |
What preparations are required for a fresh installation? | To prepare the environment for installation, perform the tasks in the Preparing-for-installation section. |
Where do I find the installation files and container images? | The installation files are available on the BMC Electronic Product Distribution (EPD) site. The container images are hosted on BMC Docker Trusted Registry (DTR) containers.bmc.com. You can download the installation files from the EPD site. The installation files include the following artifacts:
You do not need to download the container images. |
What are the license requirements and how to get a license? | To view the license requirements, see the following topics: |
Where to go from here