This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment. To view the documentation for the latest version, select 23.3.04 from the Product version picker.


Live Chat parameters in the deployment input configuration file


Use BMC Live Chatparameters to setup up the chat options. 

Important

The customertemplate.sh file contains several parameters, however, the following table lists only those parameters that are used for deploying BMC Helix Service Management on-premises.

Related topics

The following table describes Live Chat options that you can set:

Parameter name

Description

Example

VC_CHAT_PRODUCT

Chat product that you want to use.

Valid values:

  • Live Chat
  • Virtual Chat


VC_CHAT_PRODUCT="livechat"

VC_LB_SERVER_NAME

Server URL for a single Mid Tier server, or a load balanced system.


Single server example:

http(s)://MidTierServer:port#/eschat/rest/cns

Load balanced setup example:

Add the mid-tier servers separated by a semi colon, as shown in the following examples:

http(s)://LoadBalancerServer;MidTierServerA:port#;MidTierServerB:port#]/eschat/rest/cns

VC_LB_PORT

Port number for load balancer where BMC Live Chatis configured or installed.


VC_LB_PORT="443"

VC_LB_PROTOCOL

HTTP protocol to use.

VC_LB_PROTOCOL="https"

VC_PROXY_USER_LOGIN_NAME

 User with AR admin permission to be used as proxy user.


VC_PROXY_USER_LOGIN_NAME="VC_Admin54367"

VC_PROXY_USER_PASSWORD

Password for the proxy user.


VC_PROXY_USER_PASSWORD='P@ssw0rd'

VC_RKM_PASSWORD

Password for the user VC_RKM_USER_NAME.


VC_RKM_PASSWORD='P@ssw0rd'

VC_RKM_USER_NAME

User with Knowledge Admin permission to be used as RKM proxy user. Must be different from VC_PROXY_USER_LOGIN_NAME.


VC_RKM_USER_NAME="RKM_Admin54367"

VIRTUALCHATSERVER_BWF_URL

URL to access BMC Helix Business Workflows.


VIRTUALCHATSERVER_BWF_URL=
"https://${CUSTOMER_SERVICE_NAME}${ENVIRONMENT_URL}-is.${CLUSTER_DOMAIN}"

VIRTUALCHATSERVER_MEMORY_LIMIT

Memory Limit for the BMC Live Chat server.


VIRTUALCHATSERVER_MEMORY_LIMIT="2048Mi"

VIRTUALCHATSERVER_MEMORY_REQUEST

Memory Request for each BMC Live Chatpod.


VIRTUALCHATSERVER_MEMORY_REQUEST="1024Mi"

VIRTUALCHATSERVER_MIDTIER_URL

URL to access Mid Tier.


VIRTUALCHATSERVER_MIDTIER_URL=
"https://${CUSTOMER_SERVICE_NAME}${ENVIRONMENT_URL}.${CLUSTER_DOMAIN}"

VIRTUALCHATSERVER_REPLICA_COUNT

Replica count for BMC Live Chatpod.

VIRTUALCHATSERVER_REPLICA_COUNT="1"

VIRTUALCHATSERVER_SMARTIT_URL

URL to access BMC Helix ITSM: Smart IT.

VIRTUALCHATSERVER_SMARTIT_URL=
"https://${CUSTOMER_SERVICE_NAME}${ENVIRONMENT_URL}-smartit.${CLUSTER_DOMAIN}"

Ingress parameters

VIRTUALCHATSERVER_INGRESS_ENABLED


Enable or disable Ingress.

Valid values:

  • (Default) true
  • false

VIRTUALCHATSERVER_INGRESS_ENABLED="true"

VIRTUALCHATSERVER_INGRESS_DOMAIN

Ingress domain name.

VIRTUALCHATSERVER_INGRESS_DOMAIN="${CLUSTER_DOMAIN}"

VIRTUALCHATSERVER_INGRESS_HOST

Ingress host name.


VIRTUALCHATSERVER_INGRESS_HOST=
"${CUSTOMER_SERVICE_NAME}${ENVIRONMENT_URL}-vchat"

Root parameters

VIRTUALCHATSERVER_ROUTE_ENABLED

Enable or disable route creation.

Valid values:

  • true
  • (Default) false

VIRTUALCHATSERVER_ROUTE_ENABLED="false"

VIRTUALCHATSERVER_ROUTE_DOMAIN

Route Domain for BMC Live Chat.


VIRTUALCHATSERVER_ROUTE_DOMAIN="${CLUSTER_DOMAIN}"

VIRTUALCHATSERVER_ROUTE_HOST

Route host for BMC Live Chat


VIRTUALCHATSERVER_ROUTE_HO.ST=
"${CUSTOMER_SERVICE_NAME}${ENVIRONMENT_URL}-vchat"

BMC Helix Virtual Agent plug-in parameters

VIRTUALCHATPLUGIN_MEMORY_LIMIT


Memory Limit for each BMC Live Chat pod.


VIRTUALCHATPLUGIN_MEMORY_LIMIT="1Gi"

VIRTUALCHATPLUGIN_MEMORY_REQUEST

Memory Request for each BMC Live Chat pod.

VIRTUALCHATPLUGIN_MEMORY_REQUEST="0.5Gi"

VIRTUALCHATPLUGIN_REPLICA_COUNT

Replica count for the BMC Live Chat pod.

VIRTUALCHATPLUGIN_REPLICA_COUNT=1



 

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