Configuring application URLs
To configure application URLs
Make sure that you configure a DNS for the Service Management applications so that you can access the applications by using a URL format.
The target of DNS entries must be the external load balancer serving the Ingress controller.
- During BMC Helix Platform services installation, make sure you specify the correct parameter values in the infra.config file.
The deployment manager generates URLs based on the inputs provided in the LB_HOST, TMS_LB_HOST, MINIO_LB_HOST, COMPANY_NAME, TENANT_TYPE, ENVIRONMENT, and DOMAIN parameters. - During BMC Helix Service Management installation, make sure you specify the correct parameter values in the HELIX_ONPREM_DEPLOYMENT pipeline.
The pipeline generates URLs based on the inputs provided in the CUSTOMER_SERVICE, ENVIRONMENT, and CLUSTER_DOMAIN parameters.
BMC Helix Platform services URL format
The following table describes the URL format for the applications that are installed during BMC Helix Platform installation:
Application | URL format | Description | Example |
|---|---|---|---|
RSSO | <LB_HOST>/rsso | LB_HOST is the host for load balancer for BMC Helix Innovation Suite. | |
Tenant Management System (TMS) | <TMS_LB_HOST> | TMS_LB_HOST is the host for tenant management system. TENANT_TYPE is the type of the tenant such as private. DOMAIN is the domain name of the Load Balancer. | https://tms-private-poc.mydomain.com |
MinIO | <MINIO_LB_HOST> | MINIO_LB_HOST is the host for MinIO storage. TENANT_TYPE is the type of the tenant such as private. DOMAIN is the domain name of the Load Balancer. | https://minio-private-poc.mydomain.com |
BMC Helix Portal | <COMPANY_NAME>-<TENANT_TYPE>-<ENVIRONMENT>.<DOMAIN> | COMPANY_NAME is the name of your company. TENANT_TYPE is the type of the tenant such as private. | |
MinIO | <MINIO_API_LB_HOST> | MINIO_API_LB_HOST is the host for MinIO API storage. All the API-based operations are performed using this URL. | |
Kibana | <KIBANA_LB_HOST> | KIBANA_LB_HOST is the Kibana load balancer host. |
Service Management applications URL format
BMC Helix Innovation Suite and service management applications use the CUSTOMER_SERVICE, ENVIRONMENT, and CLUSTER_DOMAIN parameters in their URLs. CUSTOMER_SERVICE and ENVIRONMENT are the values of your service and environment. CLUSTER_DOMAIN is the domain name of your cluster.
The following table describes the URL format for the applications that are installed during BMC Helix Service Management installation:
Application | URL format for non production environments | URL format for production environments |
|---|---|---|
Mid Tier | <CUSTOMER_SERVICE>-<ENVIRONMENT>.<CLUSTER_DOMAIN> If CUSTOMER_SERVICE=itsm, ENVIRONMENT=poc, and CLUSTER_DOMAIN=aus-ranch.bmc.com, the Mid Tier user URL is follows: | <CUSTOMER_SERVICE>.<CLUSTER_DOMAIN> If CUSTOMER_SERVICE=itsm and CLUSTER_DOMAIN=aus-ranch.bmc.com, the Mid Tier user URL is follows: |
Mid Tier integration | <CUSTOMER_SERVICE>-<ENVIRONMENT>-int.<CLUSTER_DOMAIN> If CUSTOMER_SERVICE=itsm, ENVIRONMENT=poc, and CLUSTER_DOMAIN=aus-ranch.bmc.com, the Mid Tier integration URL is follows: | <CUSTOMER_SERVICE>-int.<CLUSTER_DOMAIN> If CUSTOMER_SERVICE=itsm and CLUSTER_DOMAIN=aus-ranch.bmc.com, the Mid Tier integration URL is follows: |
BMC Helix ITSM: Smart IT | <CUSTOMER_SERVICE>-<ENVIRONMENT>-smartit.<CLUSTER_DOMAIN> | <CUSTOMER_SERVICE>-smartit.<CLUSTER_DOMAIN> |
BMC Helix ITSM: Smart Reporting | <CUSTOMER_SERVICE>-<ENVIRONMENT>-sr.<CLUSTER_DOMAIN> | <CUSTOMER_SERVICE>-sr.<CLUSTER_DOMAIN> Example: https://itsm-sr.aus-ranch.bmc.com |
BMC Helix Innovation Studio | <CUSTOMER_SERVICE>-<ENVIRONMENT>-is.<CLUSTER_DOMAIN> | <CUSTOMER_SERVICE>-is.<CLUSTER_DOMAIN> Example: https://itsm-is.aus-ranch.bmc.com |
BMC Helix Innovation Suite REST API or BMC Helix CMDB | <CUSTOMER_SERVICE>-<ENVIRONMENT>-restapi.<CLUSTER_DOMAIN> | <CUSTOMER_SERVICE>-restapi.<CLUSTER_DOMAIN> |
Atrium Web Services | <CUSTOMER_SERVICE>-<ENVIRONMENT>-atws.<CLUSTER_DOMAIN> | <CUSTOMER_SERVICE>-atws.<CLUSTER_DOMAIN> Example: https://itsm-atws.aus-ranch.bmc.com |
BMC Helix Digital Workplace | <CUSTOMER_SERVICE>-<ENVIRONMENT>-dwp.<CLUSTER_DOMAIN> | <CUSTOMER_SERVICE>-dwp.<CLUSTER_DOMAIN> Example: https://itsm-dwp.aus-ranch.bmc.com |
BMC Helix Digital Workplace Catalog | <CUSTOMER_SERVICE>-<ENVIRONMENT>-dwpcatalog.<CLUSTER_DOMAIN> | <CUSTOMER_SERVICE>-dwpcatalog.<CLUSTER_DOMAIN> |
BMC Live Chat | <CUSTOMER_SERVICE>-<ENVIRONMENT>-vchat.<CLUSTER_DOMAIN> | <CUSTOMER_SERVICE>-vchat.<CLUSTER_DOMAIN> Example: https://itsm-vchat.aus-ranch.bmc.com |
Openfire Chat | <CUSTOMER_SERVICE>-<ENVIRONMENT>-chat.<CLUSTER_DOMAIN> | <CUSTOMER_SERVICE>-chat.<CLUSTER_DOMAIN> Example: https://itsm-chat.aus-ranch.bmc.com |
Support Assistant tool | <CUSTOMER_SERVICE>-<ENVIRONMENT>-supportassisttool.<CLUSTER_DOMAIN> Example: https://itsm-poc-supportassisttool.aus-ranch.bmc.com | <CUSTOMER_SERVICE>-supportassisttool.<CLUSTER_DOMAIN> |
Where to go from here