Upgrading
Upgrade your existing platform and application components to BMC Helix Service Management 22.1.06 by performing a parallel system upgrade and automated convergence of database. Parallel system upgrade helps you deploy your a containerized architecture and upgrade to it. Automated convergence of database provides a single data storage with an automated process and rapid delta-data migration.
Use any of the following upgrade method:
Action | Reference |
|---|---|
Upgrade from version 21.3.x to 22.1.06 by using the in-place upgrade process. | Upgrading-BMC-Helix-Service-Management-to-22-1-06 Refers to a process of upgrading your existing platform and applications containers by accessing the container images and using the Jenkins pipelines. |
Upgrade from 20.02 and earlier versions to 22.1.06 by using the staged upgrade process. | Migrating-Remedy-on-premises-to-BMC-Helix-Service-Management-on-premises Refers to a process of creating a parallel system, performing a fresh installation, migrating workflows, migrating data, and running delta data migration. |