Planning worksheets
The following image shows the tasks for using the planning worksheets:
Deployment decisions worksheet
Review the following information to make decisions about your infrastructure before you install BMC Helix Service Management.
Worksheet | Description |
|---|---|
The assessment questionnaire helps you:
| |
The requirements checklist helps understand the system requirements such as hardware, software, and network dependencies. |
Sizing worksheet
Review the following information to make decisions about sizing the infrastructure:
Sizing factor to calculate | Description |
|---|---|
Deployment size | Determine the environment sizing, Compact, Small, Medium, or Large. |
Number of concurrent users | Determine the users who will use the service management applications |
Total number of CPUs | Determine the number of CPUs required for the Kubernetes cluster to run the application containers. |
RAM | Determine the RAM required for the cluster to run the application containers. |
Worker nodes | Determine the minimum worker nodes required in the cluster. |
Database size | Determine the total database size for the components you want to install. |
Learn about the sizing guidelines at Sizing-and-scalability-considerations.
Environment validation by the Helix IS Triage Tool
The Helix IS Triage Tool - HITT helps you validate that your environment is configured correctly and troubleshoot BMC Helix Service Management installation and postinstallation issues. The Helix IS Triage Tool artifacts are available in the BMC Helix Containerization Group on BMC Community. Alternatively, you can contact BMC Support and log a support case to obtain the tool artifacts.
After you prepare the environment, use the Health Check tool to identify any issues that might impact the BMC Helix Service Management installation.