Supported languages and locales

Localization is the process of adapting software for a specific region or language by adding locale-specific components and translating text. BMC Helix Service Management and all its components are designed considering localization. It includes internal support for different character sets and a full suite of features that enable administrators to produce localized applications.

In addition, support is provided for a locale model in which users can specify their language and formatting preferences to have the application delivered in the style that is the most useful to them. This model includes delivering to different users, simultaneously, the same application in multiple languages with different formatting.

Note

You might want to use a third-party localization tool for translating to the localized versions that BMC does not support. If you encounter any issues with BMC Remedy while using a third-party localization tool to translate to the unsupported localized versions, contact BMC Software Customer Support. However, BMC does not support issues that you might encounter with un-translated text. For example, if you used a third-party localization tool to translate to Canadian French (fr_CA), and you encounter a UI element in English, BMC does not support the translation of the UI element to Canadian French. However, if BMC Atrium Core were to not function properly, you can contact BMC Software Customer Support to resolve the issue.

Supported localized versions

BMC Helix ITSM Suite supports the following localized versions:

Language	Country	Locale ID
English	United States of America	en_US
French	France	fr_FR
German	Germany	de_DE
Italian	Italy	it_IT
Japanese	Japan	ja_JP
Korean	Korea	ko_KR
Simplified Chinese	China	zh_CN
Russian	Russia	ru_RU
Spanish	Spain	es_ES
Portuguese	Brazil	pt_BR

Supported character encodings

Western Europe — Danish, Dutch, English, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese, Spanish, and Swedish (Windows-1252)
Central Europe — Albanian, Croatian, Czech, Hungarian, Polish, Romanian, Serbian, Slovak, and Slovenian (Windows-1250)
Cyrillic — Eastern European (Russian, Ukrainian, Belarusian, Bulgarian, Serbian, and Macedonian), Mongolian, and some Central Asian (Kazakh, Kyrgyz, Tatar, Uzbek [HTMLUATarsPlanAndInstallFinal2:Windows-1251])
Baltic — Estonian, Latvian, and Lithuanian (Windows-1257)
Traditional Chinese (Big5)
Simplified Chinese (GB2312)
Japanese (Shift-JIS and EUC-JP)
Korean (EUC-KR)
Thai (Windows-874) — Windows only
Unicode (UTF-8)
Unicode (UTF-16)

Unicode is a superset of the other character sets supported by BMC Helix Service Management.

Note

On Japanese operating systems, BMC Helix Innovation Suite supports JIS X 0201-1976 and JIS X 0208-1978 Shift-JIS character sets. However, because of a non-BMC Remedy limitation, some Japanese characters are not supported in browsers. (See http://www.w3.org/TR/japanese-xml/#ambiguity_of_yen for conversion issues from Shift-JIS to Unicode.)
For Kanji, JIS Level 1 and Level 2 are supported.
Gaiji (extended characters) is not supported. However, if Gaiji is used, data can be displayed incorrectly or be corrupted.
On Japanese UNIX servers, Remedy AR System supports only the EUC character set.

Supported locales for BMC Helix ITSM: Smart Reporting

Smart Reporting supports the locales provided with BMC Helix Innovation Suite, except Russian (RU) and Korean (KO). Smart Reporting does not provide support for other locales. The following languages are supported:

Language	Country	Locale ID
English	United States of America	en_US
French	France	fr_FR
German	Germany	de_DE
Italian	Italy	it_IT
Japanese	Japan	ja_JP
Simplified Chinese	China	zh_CN
Spanish	Spain	es_ES
Portuguese	Brazil	pt_BR

Localized forms

The language version of the forms and data installed with the BMC Helix Innovation Suite is relative to the language selected for the installation.

With BMC Helix Innovation Suite, the following forms are localized in French, German, Italian, Spanish, Russian, Japanese, Korean, Brazilian Portuguese, and Simplified Chinese:

Alert Events
Alert List
AP: Rejection Justification
AP:AdhocDialog
AP:Admin-DeleteVerify
AP:Alternate
AP:Dtl-Sig-MoreInfoDialog
AP:More Information
AP:Password
AP:Reassign
AP:Show-Detail
AP:ShowDetail-DeleteVerify
Approval Central
AR System Customizable Home Page
AR System Report Console
AR System Report Designer
AR System User Central File
AR System User Preference
ARC:ConfirmDialog
Business Segment-Entity Association
Business Time Holidays
Business Time Segment
Business Time Shared Entity
Business Time Shared Entity-Entity Association_Join_Join
Business Time Workdays
Group
Home Page
MFS:MultiFormSearch
RD:Save As
Report
ReportCreator
ReportSelection
ReportType
SHARE:Application_Interface
SHARE:Application_Properties
User
User Password Change
User Password Change Redirector
User Password Management Configuration

If you deploy the BMC Helix Innovation Suite on an operating system set up for French, German, Italian, or Spanish, the listed forms contain views in these languages as well as English. For example, if you deploy the BMC Helix Innovation Suite on an Italian operating system, these forms contain views in English, French, German, Italian, and Spanish. The data installed is the Italian data (if you chose that language's pack). All other language versions are also installed on your local drive and can be imported using Developer Studio and Remedy Data Import.

If you install the BMC Helix Innovation Suite on a Japanese operating system, the listed forms contain views in English and in Japanese. The data installed by default is in Japanese. Only English and Japanese definitions and data are installed on your local drive and can be imported using Developer Studio and Remedy Data Import.

Data language and display language

If all the users work and communicate using a single language, the data language and display language that they use are the same. However, if you have users in different locations using the same server (for example, users in England, France, and Germany), you must pick a common data language in which the users will enter and search for data.

You can choose only one data language for each application installation, and you select this language during application installation. This requirement guarantees that users in France can find requests created in Germany or England because they are working with data in their common language.