This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.To view the documentation for the latest version, select 23.3.04 from the Product version picker.

License entitlements


Review the standard license entitlements for the BMC Helix Service Management offering. License entitlements included in a specific product or a user license that you purchased can depend on factors such as BMC product version or licensing model. Licensing terms and conditions are defined in the governing master agreement and take precedence over any published description from this site. Entitlements are subject to change.


BMC provides information about license entitlements when you download the product on the Electronic Products Distribution (EPD) website. From the EPD page, select and download the license information file. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance form. 

The following table provides links to the page in the EPD website that contains the license information for this product:

Link to license information

Description of content

For BMC Helix Innovation Suite version 21.05 or later, a product license key is only required for

the Innovation Suite instance. A valid user license from BMC is still required to be purchased for all

users on a production instance, but a license key is not required for anything other than Innovation

Suite instance. You are licensed to use only the capacity of users that you have purchased pursuant

to your license agreement and applicable order.

The information documented in EPD reflects the standard terms and conditions. Additional terms and conditions may be found in your BMC contract and in the End User License Agreement (EULA). Contractual agreements generally supersede standard terms and conditions.

 

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