Importing template migration packs

To perform a data migration between two BMC Helix ITSM systems, we recommend that you use a BMC migration pack as a template for the migration configuration.

BMC provides a wide range of template migration packs to support a range of migration scenarios, for example, migrating data as part of a BMC Helix ITSM upgrade. You can download standard templates from BMC FTP site. Contact BMC support to obtain migration packs for non-standard scenarios. For steps to download the migration packs, see Downloading-the-installation-files.

These templates must be imported and then copied for use with your specific BMC Helix ITSM applications.

To import a migration pack

1. Place the .cmt files into the metadata directory of your BMC Helix Data Manager Engine installation.
   In a default Windows installation, this is C:\Program Files\BMC Software\Helix Data Manager\metadata.
2. Select Configuration > Import HDM Meta Data from the navigation bar.
3. To trigger the BMC Helix Data Manager Engine to read the files in the metadata directory, select Scan.
4. For each migration pack you want to import, perform the following actions:
   1. Select the file from the list.
   2. Click the Import Meta Data button.
      The Import page displays the progress of the import.