This version of the software is currently available only to customers in the Controlled Availability (CA) program.

Migrating data


Based on the Migration use case, perform the actions outlined in the table before advancing to the standard migration steps


Migration use case

Action

1

Migrating BMC Helix On-premises to BMC Helix SaaS

When you are migrating BMC Helix Service Management from an existing on-premises system to BMC Helix Innovation Suite Cloud.

Make sure that you have completed stage 1 to stage 3 in the Migration process for Remedy on-premises to BMC Helix Innovation Suite Cloud topic and then proceed to the standard migrating procedure.

2

Migrating from Remedy on-premises to BMC Helix Service Management on-premises

When you are migrating from an existing BMC Remedy on-premises to BMC Helix Service Management on-premises suite.

Make sure that you have completed stage 1 to stage 3  in the Migrating Remedy on-premises to BMC Helix Service Management on-premises topic and then proceed to the standard migrating procedure.

This section describes the steps to use BMC Helix Data Manager and migration packs to migrate data.


The standard data migration procedure is as follows:

Action

Reference

Access and log in to BMC Helix Data Manager Workbench.

Set up BMC Helix Data Manager Workbench for migration, which includes:

  • Registering the source and target systems
  • Discovering and managing data dictionaries
  • Registering file systems for import and export

Set up the migration packs, mappings, and templates for migration.

Run your migration project.

View metadata files after migration.

Important

To migrate your BMC Helix Remedyforce system to the latest version of BMC Helix ITSM, and to take advantage of new features offered by the BMC Helix SaaS solutions, you must perform a fresh installation of BMC Helix ITSM in your environment. For more information, see Migration process for Remedyforce to BMC Helix Innovation Suite Cloud.

Recommended trainings

We recommend that you complete the following training course to successfully use BMC Helix Data Manager:

 

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