If you have permissions, you can modify requests.

You can modify individual requests or a group of requests. If you change several requests at once, fill in only the fields that you want updated on every request that you have selected.

The following topics provide information about how to modify requests:

• Modifying a single request
• Modifying several requests at once

Changes made to the Status field are recorded in the request's status history. You can view a list of these changes in the Status History window (select View > Status History).

The dialog box displays the default name of the field (Status), which can be changed by the administrator.

Modifying a single request

1. Open the form containing the request that you want to change.
2. If the form is not in Search mode, click New Search.
3. Search for the request.
    For more information, see Running-searches.
4. The Results pane lists the requests that match the search criteria. The first request appears in the Details pane, which is in Modify mode. Click the request that you want to change so that it appears in the Details pane.
5. Make the necessary modifications to the fields in the form.
6. Click Save.

Modifying several requests at once

1. Open the form containing the request that you want to change.
2. If the form is not in Search mode, click New Search.
3. Search for the requests.
    The Results pane lists the requests that match the search criteria.
4. Select the requests that you want to change.
    Use the CTRL or SHIFT key to select more than one request.
5. Click Modify all.
    The Details pane changes to Modify All mode, and a blank form is displayed.
6. Fill in the fields you want updated for every request.
    The data you enter in the fields will be applied to all the selected requests; therefore, fill in only the fields that you want updated on every request you have selected.

7. Click Save.
   A dialog box appears, listing the number of requests that will be modified and prompting you to confirm your modifications.

    

   Error

   Warning

   You cannot undo this action if you select Yes.

8. Click Yes to confirm.