Processing an approval request

Approvals typically follow this sequence:

1. Someone submits a request that requires your approval.
2. You receive notification of the approval request.
3. You review the approval request and take one of the following actions:
   • If the approval request appears to be in order, you can approve it.
   • If you need more information, you can enter a question or comment for the BMC Remedy Approval Server to route to the requester or other individual (a More Information request).
   • If the request appears unacceptable, you can reject it. Rejection usually ends the process for this request, unless rules are in place that require further processing. See Get Authority rules, Signature Accumulator rules, and Statistical Override rules .
   • If you are not the appropriate person to approve the request, you can reassign it.