Troubleshooting Report plug-in issues
The Report plug-in implements the Report Creator vendor form, which is used in BMC Remedy AR System reporting.
Plug-in type
Report plug-in is a C-based ARDBC plug-in.
AR System server connectivity
The AR System server interacts with the Report plug-in when an event occurs on the Report Creator form.
The Report plug-in is installed in the following location:
- (Microsoft Windows) <ARInstallationFolder>\reportplugin.dll
- (UNIX) <ARInstallationFolder>/bin/reportplugin.so
Configuration information
The Report plug-in is configured in the AR System Administration: AR System Configuration Generic UI form.
To troubleshoot Report plug-in issues
- Verify the Report plug-in configuration and check whether the AR System Administration: AR System Configuration Generic UI form includes the plug-in file name. See Plugin option in Configuration-settings-N-R.
For example, check whether the AR System Administration: AR System Configuration Generic UI form includes the following setting:
Plugin: reportplugin.dll - Restart the AR System server. For information about restarting the plug-in server without restarting the AR System server, see Restarting-the-plug-in-server-using-the-Set-Server-Info-command.
- If you need to investigate the issue further, you must enable server-side and plug-in logs. For more information, see Setting-log-files-options.
- Troubleshoot common plug-in related issues. For more information, see General-approach-for-troubleshooting-plug-in-issues.
For more information on updating the AR System Administration: AR System Configuration Generic UI form see Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form.
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