Troubleshooting AppQuery plug-in issues

The AppQuery plug-in is an ARDBC plug-in that is used to query several BMC Remedy AR System forms and consolidate the results, which can be displayed in the Overview console or in a table field.

To troubleshoot AppQuery plug-in issues

1. Verify the AppQuery plug-in configuration.
    For more information, see AppQuery-plug-in-configuration.
   For more information on AR System Administration: Plugin Server Configuration form and AR System Administration: AR System Configuration Generic UI form, see Configuring-java-plug-in-servers and Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form.
2. Troubleshoot common plug-in related issues.
    For more information, see General-approach-for-troubleshooting-plug-in-issues.
3. If you need to investigate the issue further, enable the following logs:
   • Server side logs. For more information, see Enabling-server-side-AR-System-logs.
   • Plug-in specific logs. For more information, see To enable logs for the AppQuery plug-in.

To enable logs for the AppQuery plug-in

1. In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.
2. On the Plugin Server Configuration form, from the Plugin Server Instance list, select the instance for which you want to enable logs.
3. Select the Plugin Server Configuration tab.
4. In the Logging Configurations area, from the Log Level list, select DEBUG.
5. Click Apply.
   The arjavaplugin.log file now generates the debug logs for the AppQuery plug-in.

Related topics

AppQuery plug-in configurationEnabling plug-ins