Troubleshooting ARDBC LDAP plug-in issues

The AR System Database Connectivity (ARDBC) LDAP plug-in enables you to access data from an external LDAP system through the ARDBC LDAP Configuration form.

• • Plug-in type
  • AR System server connectivity
  • Configuration information
  • To troubleshoot ARDBC LDAP plug-in issues
  • To enable logs for the ARDBC LDAP plug-in
  • Related topics

Plug-in type

ARDBC LDAP is a Java-based plug-in.

AR System server connectivity

The AR System server interacts with the ARDBC LDAP plug-in when an event occurs on the ARDBC LDAP Configuration form. This plug-in (ardbcldappluginVerNum.jar) is installed in the <ARInstallationFolder>\pluginsvr directory. ( — VerNum represents the release version number).

Configuration information

The configuration information of the ARDBC LDAP plug-in is available in the AR System Administration: Plugin Server Configuration form.

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias as follows:
Server-Plugin-Alias: ARSYS.ARDBC.LDAP ARSYS.ARDBC.LDAP myServer:9999

See Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form, Configuring-java-plug-in-servers and Setting-plugin-server-configuration-options. 

To troubleshoot ARDBC LDAP plug-in issues

1. Verify the ARDBC LDAP plug-in configuration.
2. Troubleshoot common plug-in related issues.
    For more information, see General-approach-for-troubleshooting-plug-in-issues.
3. If you need to investigate the issue further, enable the following logs:
   • Server side logs. For more information, see Enabling-server-side-AR-System-logs.
   • Plug-in specific logs. For more information, see To enable logs for the ARDBC LDAP plug-in.

To enable logs for the ARDBC LDAP plug-in

1. In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.
2. On the Plugin Server Configuration form, from the Plugin Server Instance list, select the instance for which you want to enable logs.
3. Select the Plugin Server Configuration tab.
4. In the Logging Configurations area, from the Log Level list, select DEBUG.
5. Click Apply.
   The arjavaplugin.log file now generates the debug logs for the ARDBC LDAP plug-in.

Related topics

Using the ARDBC LDAP plug-inConfiguring the ARDBC LDAP plug-inEnabling plug-ins