Troubleshooting AR Report Engine plug-in issues

The AR Report Engine plug-in is used when you create or modify a BIRT report.

• • Plug-in type
  • AR System server connectivity
  • Configuration information
  • To troubleshoot AR Report Engine plug-in issues
  • To enable logs for the AR Report Engine plug-in
  • Related topic

Plug-in type

AR Report Engine plug-in is a Java-based ARDBC plug-in.

AR System server connectivity

The AR System server interacts with the AR Report Engine plug-in by using the BMC Remedy AR System Java API. This plug-in requires the BIRT Runtime, which is installed during the AR System server installation in the <ARInstallationFolder>\pluginsvr\birtruntime folder.

The plug-in arreportVerNum.jar and arreportingapiVerNum.jar ( — VerNum represents the release version number) is installed in the <ARInstallationFolder>\pluginsvr folder.

Configuration information

The configuration information for the AR Report Engine plug-in is available in the AR System Administration: Plugin Server Configuration form.

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias.
Server-Plugin-Alias: ARSYS.ARDBC.ARREPORTENGINE ARSYS.ARDBC.ARREPORTENGINE myServer:9999

See Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form, Configuring-java-plug-in-servers and Setting-plugin-server-configuration-options.

To troubleshoot AR Report Engine plug-in issues

1. Verify the AR Report Engine plug-in configuration.
2. Troubleshoot common plug-in related issues.
    For more information, see General-approach-for-troubleshooting-plug-in-issues.
3. If you need to investigate the issue further, enable the following logs:
   • Server side logs. For more information, see Enabling-server-side-AR-System-logs.
   • Plug-in specific logs. For more information, see To enable logs for the AR Report Engine plug-in.

To enable logs for the AR Report Engine plug-in

1. In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.
2. On the Plugin Server Configuration form, from the Plugin Server Instance list, select the instance for which you want to enable logs.
3. Select the Plugin Server Configuration tab.
4. In the Logging Configurations area, from the Log Level list, select DEBUG.
5. Click Apply. 
   The arjavaplugin.log file now generates the debug logs for the AR Report Engine plug-in.

Related topic

Enabling-plug-ins