Fixing issues with notifications that fail

When you send an email from the BMC Remedy Email Engine to another domain, this is called relaying. If relaying is turned off or disabled, then external emails will fail. This is a security feature to keep your server from sending thousands of unsolicited messages (or "spam") in your company's name.

To make sure that the BMC Remedy Email Engine can send external emails, turn relaying on in your mail server. For example, in Microsoft Exchange, open the Relay Restrictions dialog box, add the AR System server, and select the Allow all computers which successfully authenticate to relay check box.

To learn how to turn on relaying, see your mail server documentation.