20.02.05: Patch 5 for version 20.02

This topic contains information about fixes and updates in this patch, and provides instructions for downloading and installing the patch.

This release consolidates the patches and hotfixes delivered for Remedy AR System version 20.02 and later into a single patch.

Important

Before you install this patch, ensure that Remedy AR System version 20.02 is installed on all servers in the server group.

Updates

The Remedy 20.02.05 patch is compatible with Open JDK versions 16 and 17.
The Remedy 20.02.05 patch introduces a new configuration setting in Centralized Configuration Setting (CCS) known as Rest-Api-Allowed-HostsDomains. This option validates the Rest API Request Host Header against the allowlisted Host/Domains configured in CCS.
For more information, see Configuration-settings-N-R.
To get the latest updates and fixes for Developer Studio, we recommend that you use Developer Studio version 21.3.10 with the Remedy 20.02.05 patch.

Defect fixes

This patch includes fixes for Remedy AR System related defects. For more information about the defects fixed in this patch, see Known-and-corrected-issues.

Downloading and applying the patch for on-premises deployment

For download instructions, seeDownloading the patch in Remedy Deployment online documentation.

Applying the patch for BMC Helix ITSM subscribers

If you are a BMC Helix ITSM subscriber and want to apply the patch, you must request for an upgrade. For more information, seeBMC Helix Upgrade policyin the BMC Helix Subscriber Information documentation.