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Localizing search menus


Creating localized menus enables automatic searches on forms based on the user's locale.

To create a localized search menu

  1. In a browser, open the AR System User Preference form.
     For each Windows user who is going to use the localized search menu:
    1. Click the Locale tab.

      AR System User Preference form
       (Click the image to expand it.)

      userpref-locale.gif
    2. Enter the locale for that user in the User Locale field.
    3. Save the form.
       For each web user who is going to use the localized search menu:
    4. Open the BMC Remedy Mid Tier Configuration Tool, and click the General Settings link.
    5. Make sure that the preference server names for the relevant users is set in the Preference Server(s) field.
    6. Click Save Changes.
  2. Create the form that will contain the search menu.
  3. Add a Locale (field ID 160) to the form.
  4. Create a Search menu on this form.
     The server automatically appends a query to the search statement, in which the special field value equals the user's locale.
     For example, suppose the base query of a Search menu is: 


    "Create Date > 01/01/09"

     

    Normally, when this query menu is executed, it searches for all records in which the create date is later than 01/01/09. If you add a field with field ID 160 to the form, the server automatically changes the search statement to: 


    "Create Date > 01/01/09 AND Field 160 = <usersLocale>"

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*