Localizing form views

After a form view is defined for a locale, the following components of the form view are localized:

• User interface components — Components that users see, such as:
  • Field labels
  • Selection field values
  • Banner names
     These values are localized by manually entering the localized values individually through the View Properties dialog box, or by using an automated procedure. (For information, see Localizing the user interface through exporting and importing.)
• Message components — Underlying BMC Remedy AR System messages and text, such as:
  • System messages
  • Active link messages
  • Filter messages
  • Help text linked to active link or filter workflow triggers
  • Character menus
  • Form and field help
  • Descriptions and help text embedded within applications and guides
  • Labels for applications and guides
  • External files linked to applications or reporting

• Automatically generated forms — These views are automatically saved with the locale of en_US. If you need a view of the form in another locale, open the view of the form on a computer set to the locale you require, and save it.

When the Localize Server field is checked in the BMC Remedy AR System Administration Console (see Setting the Localize Server option), retrieval of messages is redirected from the default system-loaded DLL to the AR System Message Catalog form. The AR System Message Catalog form enables administrators to localize or customize messages, and is populated using manual procedures or through automation.

As an example of a customized environment, an administrator can take a single application and tailor the message components to users' needs, leaving the original application definition untouched. BMC Remedy AR System identifies and retrieves the localized or customized messages from the AR System Message Catalog form. Messages for other BMC Remedy AR System system objects that are not customized are safely retrieved from the system's default location because no entry for them exists in the AR System Message Catalog form.