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Avoiding data inconsistencies in tree view tables

You can create problems in tree views if you mismatch the data used for ordering and the data used for display. In the preceding example, the following Type Sort and Type values are always paired:

Suppose that a request is submitted with Type Sort = 1 and Type = Defect:
 (Click the image to expand it.)

tree_view_data_inconsistent.gif

This error creates two branches in the tree for the Defect type:
 (Click the image to expand it.)

tree_view_data_inconsistent_2.gif

To avoid similar problems, design your data model carefully.

Compatibility with earlier releases

In pre-7.5.00 releases, tree levels marked as hidden were visible in browsers. In BMC Remedy AR System server 7.5.00 and later, tree levels marked as hidden will be hidden in all clients.

Warning

Important

Check applications based on earlier versions of BMC Remedy AR System server to verify that all levels in tree view tables that should be visible are visible.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Action Request System 20.02