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Viewing attachments in a browser

When creating or modifying requests in a browser, users can click buttons below the pool to add, delete, display, save, and deselect attachments. Users can also right-click an attached file to open a context menu that contains those commands, and users can display attached files by double-clicking them.

If users select an attachment field that does not contain an attached file, only the Add and Deselect buttons appear.

You can customize both the column headings and the button labels in BMC Remedy Developer Studio.

 Attachment pool in a browser
 (Click the image to expand it.)

attachment-web.gif

Warning

Note

If you open an attached file from a form in a browser, the file might be displayed incorrectly. For example, accented characters can become corrupted. To view the file with no display problems, save the file to disk, and then open the file separately from the browser.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Action Request System 20.02