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Using a dynamic delivery method

To determine the notification method at runtime, select Cross-Reference in the Mechanism field. (See To define the delivery mechanism, recipients, and contents.) With this option, users are notified based on the numerical value in an integer or radio (selection) field in the current request.

When you select the Cross-Reference delivery mechanism, another field appears in the filter or escalation named Reference Field. Enter the field variable for the referenced field in this field, for example, $DeliveryType$. Only integer fields and radio fields appear in the Field Selector dialog box.

To populate this field at runtime, you must also define workflow that inserts a numeric value between 0 and 3 in this field, or sets the equivalent radio field value, at runtime. In a radio field, the first option has a value of 0, the second a value of 1, and so on. These values represent the following delivery mechanisms:

  • 0 — Do not notify
  • 1 — Alert
  • 2 — Email
  • 3 — User default

 

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