Filters

Filters implement and enforce your organization's business rules. A filter tests every request transaction to see if certain conditions are met, and then responds to the conditions by taking specific actions. For example, a filter can notify support staff members when they are assigned responsibility for a new request. For information about creating filter, see Creating-filters.

Filters can act on virtually any condition that arises in a request. For example, filters can restrict how users create or modify a request. As another example, a filter can check for conditions in requests that are submitted by a network management system for a device that the system is monitoring. Then, the filter can automatically call a program to control that device.

Filters execute on the BMC Remedy AR System server and run with administrator permissions. This means that filters can access any field in the BMC Remedy AR System server database, even if the field is not available to the user (no view or change access).

Filters can be grouped into filter guides to control the order of processing. For more information, see Defining-guides-and-guide-actions.