Changing a server name when using a duplicated or migrated environment
BMC Remedy AR System Server changing server name checklist
Update the Customization Comments column and check the tasks as you complete them.
This section describes the configuration procedures required to change the server name of a BMC Remedy Action Request System (BMC Remedy AR System) server when you upgrade from versions earlier than 9.0.
The steps involve updating one or more of the following items:
- (Windows only) Registry information using regedit
- Configuration files using a text editor
- Form data using a BMC Remedy AR System client, such as a browser
Server-Name is the alias name by which an AR System server recognizes itself. You might need to change a Server-Name alias because:
The following section provides information about procedures you need to perform to change the server name of BMC Remedy Action Request components and applications.
The following table lists steps for renaming BMC Remedy AR System server if you are setting up a staging server by installing all the products first and then restoring the database from the production server.
The following table lists steps for renaming BMC Remedy AR System server if you are setting up a staging server by restoring the database first and then installing the new BMC Remedy AR System environment.
After you restore the database, clean up the Server Group tables by removing any records with old server names. Perform the following steps:
- Select serverName from the servgrp_board table.
- Select serverName from the servgrp_config table.
- Select serverName from the servgrp_resources table.
- Restart AR System Services.
The following table lists steps for renaming BMC Remedy AR System server if the server name changed due to a policy or host name change.
Related topics
Setting up systems for a staged upgrade in BMC Remedy ITSM Deployment documentation.