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Configuring the Report Settings page

The Report Settings page appears in the Mid Tier Configuration Tool and the AR Web ReportViewer Configuration Tool. It enables you to configure report settings for BMC Remedy Mid Tier and the AR Web ReportViewer. BMC Remedy Mid Tier uses the Reporting Working Directory option for all report types.

The Report Settings page displays different options, depending on your installed configuration:

  • If the AR Web ReportViewer is installed with the mid tier, additional settings specific to BusinessObjects Enterprise Server appear on the Report Settings page in the Mid Tier Configuration Tool.
  • If the AR Web ReportViewer is installed without BMC Remedy Mid Tier, the AR Web ReportViewer Configuration Tool is also installed. It is a subset of the Mid Tier Configuration Tool that contains only those settings needed to configure the AR Web ReportViewer.

If the AR Web ReportViewer is installed without the mid tier, you can access the AR Web ReportViewer Configuration Tool from the BMC Software entry in the Windows Programs menu, or by using the URL to configreport.jsp, for example, http://<ARWebReportViewerHost>/arreports/shared/config/configreport.jsp.

Report Settings page with AR Web ReportViewer installed (all options)

(Click the image to expand it.)

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Report Settings page that shows fields for mapping to the Smart Reporting Server

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Reporting Working Directory

he working directory where BMC Remedy Mid Tier deposits report definitions to be picked up by the relevant report engine (Web and Remedy AR System). Enter the complete (absolute) path for this directory, for example: ARSystemInstallDir\midtier\reports If this directory is not under the web server's root document directory, configure your web server with a virtual directory to point to this directory.

 

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Remedy Action Request System 20.02