Updating browser cache
When a BMC Remedy AR System service pack, patch, or hotfix is applied to the BMC Remedy Mid Tier binaries, or when changes are made to the BMC Remedy AR System definition files, you must manually flush the browser cache.
If the browser cache is not up-to-date, you might get some JavaScript errors. For information about these errors and the importance of updating the browser cache, see Knowledge Base article ID 000096746.
To flush the cache, you need to delete the temporary internet files.
For a list of compatible web browsers, see -Compatibility matrix in the BMC Remedy ITSM Deployment online documentation.
Each browser vendor uses different options to delete the temporary internet files. As a user, you must be aware of these options so that you do not delete the cookies that store other important information, such as saved passwords.
To delete the temporary internet files
- Microsoft Internet Explorer 8 or 9 — Browse to Tools > Internet Options > Browsing History > Delete > Delete Browsing History, clear all options except Temporary Internet Files, and click Delete.
- Mozilla Firefox — Browse to Tools > Options > Advanced > Network, and click Clear Now.
- Apple Safari — Browse to Edit > Empty Cache, and click Empty.