Default language.

Lunch Scheduler application introduction


The Lunch Scheduler sample application gathers approvals for employees of an imaginary company to schedule lunches with customer accounts. It uses three processes, each a different type, to implement the business rules of the company. Each process uses various types of rules.

This section describes the application's processes and how they work together. For information about the rules used in each process, see Defining approval rules.

Note

The Lunch Scheduler and Get Agreement sample applications are not actually packaged as BMC Remedy AR System applications. They consist of a related set of workflow objects, including the approval request form, active links and filters, approval processes, and approval rules.


Lunch Scheduler approval request form
7603apSampleLunchSched_FW_New.gif

When using Lunch Scheduler, the requester specifies information about the customer, the restaurant, and the number of attendees. These choices populate fields containing details about the total costs and information about the customer's relationship with the company.

Lunch Scheduler includes three different approval processes chained together and uses three different filters with Run Process commands to start these processes. For more information, see Using-Run-Process-and-PROCESS-commands.

The chained processes are:

  • Management Cost Authorization — This is a managerial approval based on the total cost of the lunch. It is a Parent-Child process, so the request is routed to a hierarchical series of managers until a manager with sufficient cost authority approves it. The filter AP-Sample:Start Cost Approval starts this process.
  • Major Account Level Approval — This process runs if the account is a major or enterprise account. It is a Level process that causes the request to be routed to the major account and enterprise account teams. The filter AP-Sample:Start Level Approval starts this process.
  • Special Overdue Approval-- This process implements a special review of the request if the account is currently overdue. It is a Rule-Based process. The filter AP-Sample:Start Overdue Approv starts this process.

When requests are submitted in this application, they follow the appropriate approval processes. The processes enforce the business rules of the company, and the approval data gathered provides an auditable record of the business lunch activity at the company.

Note

The Questions, Comments with attachments, Notes, and Multi-process preview features are available out-of-the-box with this sample application. For more information, see AP-Show-Detail form.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*