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Retrying failed pending items


Instruct DSO to retry items in the Distributed Pending Errors form as follows.

To retry failed pending items

  1. Open the Distributed Pending Errors form in Search mode.
  2. Enter the appropriate search criteria, and click Search.
  3. In the results list, select one or more pending items to retry.
  4. Perform one of these procedures:
     If you selected only one item in step 3:
    1. Select Retry.
    2. Click Save.
       If you selected multiple items in step 3:
    3. Select Actions > Modify All.
       The Details pane changes to Modify All mode, and a blank form is displayed.
    4. In the blank form, select Retry.
    5. Click Save.
    6. In the confirmation message, click Yes.
       The specified items are removed from the Distributed Pending Errors form and re-added to the Distributed Pending form. They are retried as follows:
      • If a polling interval is set for the local DSO server, the item is retried when the polling interval expires.
      • If the item contains distributed pool information and the pool has a polling interval, the item is retried when the pool polling interval expires. (See Setting-polling-intervals-for-distributed-pools.)
      • All other items are retried when the backup polling interval expires or when a new pending item is created, whichever occurs first.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Action Request System 20.02