Navigating the BMC Remedy AR System Administration Console

System > General

Provides the following links that enable you to configure your server and view server information

• Server Information — Used to configure your server. For more information, see Configuring-AR-System-servers.
• FTS Configuration — Used to configure FTS. For more information, see FTS-Configuration-form-in-the-AR-System-Administration-Console.
• Review Statistics — Used to view statistics about the server.
• Review Server Events — Used to capture server-related activities and use them in workflow and API programs. For more information, see Capturing-server-events-for-workflow-or-API-calls.
• Add or Remove Licenses — Used to configure license information. For more information, see Working-with-BMC-Remedy-AR-System-licenses.
• Password Management Configuration — User to force password changes. For more information, see Enforcing-a-password-policy-introduction.
• Orchestrator Configuration — Used to define the TrueSight Orchestration web service for BMC Remedy AR System. For more information, see Defining TrueSight Orchestration web services.
• Web Services Registry — Used to register a web service. For more information, see Registering-modifying-and-de-registering-web-services.
• Web Services Registry Query — Used to register the ServiceContext web service for a BMC application. For more information, see Registering-a-web-service.

System > Distributed Server Option (DSO) 

Provides the following links that enable you to configure DSO.

For more information, see How-BMC-Remedy-Distributed-Server-Option-manages-distributed-business-requests.

• Distributed Mappings — For more information, see Distributed-mapping.
• Distributed Pools — For more information, see Distributed-pools.
• Pending DSO Operations — For more information, see Managing-pending-distributed-operations.
• Distributed Logical Mappings — For more information, seee Enabling-logical-mappings.

System > LDAP

Provides the following links that enable you to configure LDAP.

For more information, see LDAP-plug-ins-in-BMC-Remedy-AR-System.

• ARDBC Configuration — Used to configure the ARDBC plug-in. For more information, see 2020-09-15_13-10-56_Configuring-the-ARDBC-LDAP-plug-in.
• AREA Configuration — Used to configure the AREA plug-in. For more information, see Configuring-the-AREA-LDAP-plug-in.

System > Email 

Provides the following links that enable you to configure Email Engine.

For more information, see Enabling-users-to-interact-with-Remedy-AR-System-through-email.

• Mailbox Configuration — Used to configure outgoing and incoming mailboxes. For more information, see Configuring-outgoing-mailboxes and Configuring-incoming-mailboxes.
• Email Templates — Used to create templates for outgoing or incoming email. For more information, seee Creating-and-using-email-templates.
• Email Security — Used to configure outgoing and incoming mailbox security. For more information, see Securing-incoming-and-outgoing-email.
• Email Error Logs — Used to store the logs of errors that have occurred during email transmissions. For more information, see Email-error-and-system-status-logs.

Application > Users/Groups/Roles

Used to configure users, groups, and roles.

• Users — Used to configure users. For more information, see Adding-and-modifying-user-information.
• Groups — Used to configure groups. For more information, see Creating-and-managing-groups.
• Roles — Used to configure roles. For more information, see Creating-and-mapping-roles.
• License Review — Used to view the current user information. For more information, see Viewing-user-license-information.
• Current License Usage — Used to track all licenses in use on the server. For more information, see Recording-and-tracking-license-usage.
• Historical License Usage — Provides historical information about the licenses. For more information, see Recording-and-tracking-license-usage.

Application > Business Time

Used to configure business time.

For more information, see Defining-business-schedules-using-Business-Time.

• Business Time Segment

Application > Reports

Used to configure reports.

For more information, see Configuring-reporting.

• For more information, see Reporting-on-Remedy-application-activity.

Application > Currency

Used to configure currency fields.

For more information, see Currency-fields and Setting-currency-types.

• Currency Codes — For more information, see Localizing-currency-codes.
• Currency Label Catalog — For more information, see Localizing-currency-codes.
• Currency Localized Labels — For more information, see Localizing-currency-codes.
• Currency Ratios —  For more information, see Currency-exchange-ratios

Application > Other

Used to view Message Catalog entries and application state information.

• Message Catalog — For more information, see Localizing-BMC-Remedy-AR-System-applications.
• Application States — For more information, see Working-with-deployable-application-states for more information about application states.

Admin Preferences

This category enables you to configure and search for centralized administrator preferences, which are discussed in Setting-user-preferences.

• My Admin
• Search Admin

User Preferences

This category enables you to configure and search for centralized user preferences, which are discussed in Setting-user-preferences.

• My User Preferences
• My Central Files
• Search User Preferences
• Search User Central Files
• Search User Search Preferences