AR System Email Mailbox Application Mappings

When you install BMC HR Case Management and BMC Remedy ITSM on the same AR System server, BMC Remedy Email Engine and BMC HR Case Management Email parser, stage the incoming emails into their own forms and create incidents and cases. This results in the following two issues:

• A single email generates a request in BMC Remedy ITSM and also a BMC HR Case Management case. 
• For both applications, intermediate staging forms store all the emails including emails meant for other application. 

These issues are fixed by routing the emails to the correct application. AR System Email Mailbox Application Mappings form maps the inbox email to the application form.

Fields on the AR System Email Mailbox Application Mappings formThe [confluence_table-plus] macro is a standalone macro and it cannot be used inline.