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Status Template label

The Status Template label is the name of the template to use when status information is returned. The template consists of label/value pairs and variables that are replaced with relevant data. These variables correspond to the status information returned if any errors occurred while executing one of the instructions; they make use of reserved words. (For more information, see Reserved variables.)

This template does not have to be related to a particular form; the variables are specific to status information and therefore can be used for any instruction on any form. The value given for the Status Template label is the name or Request ID of the status template contained on the AR System Email Template form. When the Email Engine receives this label/value pair, it retrieves the template and use it as required. Aliases for this label are Status and StatusTemplate. An example of a status template label/value pair is StatusTemplate:statusTemplateName.

 

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Remedy Action Request System 20.02