Result Template label

If the Email Engine is configured to send an email reply, you can specify a result template that formats the reply for you. You include the Result Template label, and specify the template name as the value. The Result Template label defines the template to use when replying to an incoming email containing query instructions.

The Result template is usually associated with a particular form. This template consists of label/value pairs and variables (described on Variables) that correspond to fields on the BMC Remedy AR System form being queried. These variables are replaced by the data found on the form based on the instruction being executed. For example, you can include variables in your template that let users click a direct access URL to open a specific Request ID:

Sample-HTML-result-template illustrates how this variables is used in a result template. The value given for this Result Template label is the name or Request ID of the template contained in the AR System Email Template form. When the Email Engine receives this label and value, it retrieves the template file and uses it as required. Aliases for this label are Result and ResultTemplate. An example of a result template label/value pair is Result: resultTemplateName.

For more instructions, see Email reply using result templates in HTML format.