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Qualification label


The Qualification label and its value are required only for a query-based instruction. The value can be any properly formatted search. All of the restrictions that apply to the Advanced Search bar in the mid tier apply when performed through email. A sample qualification string:


Qualification: 'Source' = "Phone" OR 'Source' = "email"


A null value will be treated as if it is a "return all records" query, such as 1 = 1. Aliases for this label are Query and Search.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Action Request System 20.02