!Name! or !ID! labels

The !Name! and !ID! labels indicate a BMC Remedy AR System field or the value of a variable. The exclamation marks are required to surround the field name or the ID number. For example, field ID 8 is !8!. A colon (:) is placed after the second exclamation point as a delimiter, for example:

Blanks are acceptable. If any characters other than digits and spaces are between the exclamation points, the reference is not recognized as a field ID.

The argument to the ID/name label should be of the same data type as that of the field (data type information need not be included explicitly as the parser will determine the appropriate data type of the field by default). If this is a query action, and the argument is of a different data type than defined for this field, an error will be generated.

Labels for fields need not be present in any specific order within an email message. You can precede the field name/ID label with any text that you want to include. This text will not be parsed by the Email Engine. It is common practice to include the actual field name in this way:

In the previous example, the Email Engine treats the text Submitter as regular text. The field ID !2! is parsed and the variable $USER$ is the value used for any submit or query action that might have been specified.

Only fields that have values are used in the request. Fields that do not have values are ignored.

To specify the Request ID for join forms, use the Request IDs of the forms referenced by the join form separated by a vertical bar. For example, a join form Request ID might appear as TT000567|TT000890.