Tips for using email templates

You might find the following tips helpful when using email templates:

• Diary fields and character fields with a maximum length of over 50 characters can use multiple lines of text.
• Values can be entered anywhere after the delimiting character. Leading and trailing blanks are ignored when the Email Engine reads a value.
• Comments are optional. Because the Email Engine ignores any lines that do not contain a valid label/value pair, you do not have to add a # symbol in front of comments.
• If the user does not enter a value into a field that has a default value defined, then the default value is loaded. If the user does not enter a value into a required field and there is no default value defined for it, an error will result.
• Inline images in an email are not visible if you send an email using the email template that uses an attachment that has a name different than the name of the image file attachment. Therefore, you must ensure that the attachment name and image file name are the same for inline images.