Creating email templates to perform searches using qualifications

This section contains a sample email template to perform a search using qualifications.

To create an email template to search using a qualification

1. Export the email template for the form that you want to make available for searching.
    The following example shows a mail template for a form: 

   
   # File exported Tue May 21 21:38:47 2004
   
   Schema: AR-HD Calls
   Server: polycarp
   Login:
   Password:
   Action: Submit
   Values: Submit, Query
   Format: Short
   Values: Short, Full
   Source !5368739331!: Phone
   Values: Phone, AR System, email
   Caller Impact !5368783455!: Low
   Values: High, Medium, Low
   Last Name !5386753452!:
   Phone Number !5386748345!:
2. Edit the exported file.
   1. Change the Action:Submit to Action:Query.

   2. Remove all fields in the message and include a Qualification label.
       The following example shows an exported file that was modified to search using the Qualification label. 

      
      Schema: AR-HD Calls
      Server: polycarp
      Login:
      Password:
      Action: Query
      Format: Short
      Qualification: 'Source' = "Phone" OR 'Source' = "email"