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Using the chat option through BMC Remedy ITSM Suite

Warning

Important

You cannot use Openfire Chat if your browser does not support Adobe Flash. We recommend using Smart IT Openfire Chat for agent-to-agent communication.


This topic provides instructions for using the chat option through BMC Remedy ITSM Suite.

To chat using BMC Remedy ITSM Suite

  1. Click the Chat icon provided on the BMC Remedy ITSM landing console for:
    • BMC Asset Management 
    • BMC Service Desk
    • BMC Change Management
    • BMC Knowledge Management
  2. Follow the additional steps documented in Using chat.
Warning

Note

To display the Chat icon on the BMC Remedy ITSM landing console, see Enabling chat, Twitter notifications, and RSS feeds.

 

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Remedy Action Request System 20.02