Skip to Content

Default language.

Starting a chat conversation

Warning

Important

You cannot use Openfire Chat if your browser does not support Adobe Flash. We recommend using Smart IT Openfire Chat for agent-to-agent communication.


Before starting a chat conversation, you should have already performed the steps from the Configuring the BMC Remedy AR System server to work with the chat server section.

To start a chat conversation

  1. Click the Chat icon to open the Start Conversation window.

    Start Conversation window
    Chat_startconversation_window.gif
  2. Select the required users from the Friends list and click the Start Conversation icon.
  3. On the Conference window, type in the message to start chatting.

    Conference window
    chat_conference_window.gif
  4. (Optional) Click the Invite Users icon on the Conference window to invite more users to an existing chat conversation.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Action Request System 20.02