Enable chat feature for AR system users

To enable chat feature for AR system users:

1. On Mid-Tier Home Page, click Application > Administration Console > Application Administration Console > Custom Configuration tab.  
2. On the Custom Configuration tab, click Foundation > Advance Options > System Configuration Settings > System Settings form.
   
3. Select the Yes check box for Enable Chat field to enable the chat feature for AR system users.
4. Click Save to save the settings.

5. Log off from Mid-Tier and restart it. This is required for Mid-Tier to reflect the above changes.

   Note

   The changes are best viewed in Google Chrome or Mozilla Firefox browser.

6. The following Chat information is displayed on the BMC Remedy ITSM landing console: 
   
   Chat icon on a regular form 
   
   
   

   Chat icon — Displays the status of the user. For example, Online (green), Busy (red), Away (yellow), or Offline (white). This Chat icon also has animation to display notifications.

   Chat drop-down on the regular form 
   
   

   Drop-down icon — Opens a drop-down menu that can be used to perform the following actions:

   • Change status
   • View and respond to new notifications

   • Open or focus on running conversations

     Note

     For more information, see Using-the-chat-option-through-BMC-Remedy-ITSM-Suite.