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Chat notifications

Warning

Important

You cannot use Openfire Chat if your browser does not support Adobe Flash. We recommend using Smart IT Openfire Chat for agent-to-agent communication.


Chat notifications are received when:

  • You receive a conference request
  • You receive a message

Notifications are displayed in the drop-down menu and at the bottom right of your browser window as shown below:

Chat notification window

Chat_notification.gif

You can respond using the Notification icon or the drop-down menu. When you receive any notification, the Chat icon animates.

 

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Remedy Action Request System 20.02