Adding BMC Remedy AR System users who are not present in the Friends list
On the regular form where you have configured the BMC Remedy AR System server to work with the chat server, create an active link that executes on the CHAT_SET_CONTEXT_REQ Event type. For more information about events, see the following tables.
This active link sends an event to the AR System Chat Data Visualization field with Event type as CHAT_SET_CONTEXT_RESP and Event Data as given below:
ContextUsers= ACommaSeparatedListOfBMCRemedyARSystemUsers;ContextGroups=ACommaSeparatedListOfGroupIDs;DisplayName=SubjectOfTheChatConversation;
For example:
- ContextUsers= John,Max,Amy;ContextGroups=1,2
- ContextGroups=1,2;DisplayName=Resolving an IT ticket;
- ContextUsers=John,Max,Amy;ContextGroups=1,2;DisplayName=Resolving an IT ticket;
List of events sent from the AR System Chat Data Visualization field to the parent form
Event name | Description |
|---|---|
DVF_ON_READY | The Data Visualization Field (DVF) is loaded and is ready to interact. This is not specific to the chat DVM. No response expected. |
CHAT_SET_CONTEXT_REQ | Sent to the parent form for the parent form to supply any contextual information. If the parent form chooses to provide this information, it later raises a corresponding event, CHAT_SET_CONTEXT_RESP. |
CHAT_SESSION_START | Sent to the parent form to provide information on the chat progress. No response expected. |
CHAT_INVITATION_SEND | Chat invitation sent. No response expected. |
CHAT_USER_JOIN | A person is joining a chat session. This event occurs as many times as anyone joins a chat session. No response expected. |
CHAT_USER_LEFT | A person is leaving a chat session. This event occurs as many times as anyone leaves a chat session. No response expected. |
CHAT_INVITE_RECVD | A person is receiving a chat invitation. This event occurs as many times as anyone receives a chat session invitation. No response expected. |
CHAT_DATA_AVAILABLE | When the chat widget has a chat conversation transcript available, this event is raised prior to chat session end, so that the parent form has an opportunity to save the transcript. |
CHAT_SESSION_END | End of the chat session. No response expected. |
CHAT_GET_SESSION_TRANSCRIPT_RESP | Provides a specific chat session transcript to the parent form. |
List of events sent from the parent form to the AR System Chat Data Visualization Field
Event name | Description |
|---|---|
CHAT_SET_CONTEXT_RESP | Raised by the parent form's workflow during or after processing the CHAT_SET_SESSION_REQ event. No response expected. |
FORM_EVENT_LOGOUT | Indicates to the DVF about things happening on the host form or the application. This is not specific to the chat DVM. |
CHAT_GET_SESSION_TRANSCRIPT_REQ | Gets the chat session text transcript that is accumulated in the chat widget's buffer. This request event causes the DVF to raise the CHAT_GET_SESSION_TRANSCRIPT_RESP event. |
When you create an active link that runs on the Event type CHAT_SET_CONTEXT_RESP, the Start Conversation window is displayed as follows:
Start Conversation window
To add users to the Friends list, hover the pointer over the user name that is not present in your Friends list and click the Add to Friend list icon that appears to the left of the user name.
Add user to Friend list on the Start Conversation window
