Enabling common content synchronization for tenants in Remedy Smart Reporting
A Remedy Smart Reporting administrator can share any common content, including the out-of-the-box content, to multiple tenants at the same time. A tenant can be configured to receive this common content which is synchronized at scheduled intervals. By default, the content synchronization option is disabled for all tenants. An AR System administrator can enable or disable the content synchronization option for a tenant in Remedy AR System by using the Smart Reporting Client Sync Mapping form. You can also select multiple tenants at a time for enabling and disabling content synchronization.
Before you begin
Ensure that the tenant for which you want to enable or disable the content synchronization is onboarded in Remedy Smart Reporting.
To enable or disable common content synchronization for a tenant
- Log in to Remedy AR System.
- In the browser, type http:///<AR server>:<port>/arsys/forms/<Mid Tier>/SmartReporting_ClientSyncMapping/Default+Administrator+View/
The SmartReporting_ClientSyncMapping form is displayed.
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- Enter value in the Customer Id or Customer Name field and click Search on the top menu.
In the Sync Content field, select either of the following options and click Save on the top menu.
Yes: Click to enable content synchronization for the tenant.No (Default): Click to disable content synchronization for the tenant.
- (Optional) To select multiple tenants at the same time:
- Enter % in the Customer Id or Customer Name field and click Search on the top menu.
- Click Select All from the top section.
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- In the Sync Content field, select either Yes or No to enable or disable the content synchronization respectively.
- Click Modify all from the top menu.
- Click Yes in the Confirm Save Request dialog box.
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The selected tenants will receive the common content in Remedy Smart Reporting.
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