Configuring and monitoring AR System server groups

Use the Remedy Management Console to manage all server group operations. This console simplifies the server group management by providing a single location to perform all the server group configuration related activities. This also provides:

Ease of monitoring operations and administration in a server group.
Visibility into server queues for critical processes.
One click operation to start or stop server processes and enable or disable logs
Apply configurations settings consistently to all servers in a server group.

Best Practice
We recommend that you use the Remedy Management Console to manage the configurations stored in the Centralized Configuration.

To access the Remedy Management Console

In a browser, enter the following URL address:
http://<midTierServerInstallDir>/arsys/forms/<serverName>
Log in.
Select Remedy Management Console > AR System Server Group Console.

Actions performed from the Remedy Management Console

You can configure different settings for the server group by using different screens on the console. The following table describes tasks that you can perform on the Remedy Management Console:

Action	Permissions	Reference
View the overall health of a server group and the health of key queues in the system.	AR System Administrator AR System Configuration Administrator Licensing Viewer Licensing Administrator Integration Administrator Logging Viewer Logging Administrator Email Viewer Email Administrator User Administrator Archive Administrator Home Page Administrator	Viewing-the-status-of-the-server-group
Manage the global level and local level configurations for the components in the Centralized Configuration.	AR System Administrator AR System Configuration Administrator Integration Administrator	Setting global and local level configurations
Manage the status of all FTS enabled servers in a server group.	AR System Administrator AR System Configuration Administrator Integration Administrator	Managing-FTS-capability-in-a-server-group
Manage different processes such as monitor or control a process, start or stop a process.	AR System Administrator AR System Configuration Administrator Integration Administrator Email Administrator	Managing-processes-across-the-server-group
Manage different server group logs such as configure server group logs, view the server group logs, and monitor the longest command configuration.	AR System Administrator AR System Configuration Administrator Logging Viewer Logging Administrator Integration Administrator	Managing-the-server-group-logs
Manage registered users and current users in your environment.	AR System Administrator Licensing Viewer Licensing Administrator	Managing-licenses
Identify the components where all the server group operations are running.	AR System Administrator Integration Administrator Email Administrator Archive Administrator	Identifying-the-operation-owner
Understand the AR System Groups and create, manage the AR System Groups.	AR System Administrator	Creating-and-managing-groups
Manage the AR System users.	AR System Administrator	Creating-and-managing-users
Define failover ranking for servers that handle certain operations in the server group.	AR System Administrator	Setting-failover-rankings-for-servers-and-operations
Manage the entries that define the failover ranking for independent operations that are started by armonitor.	AR System Administrator	Service-failover
Configure your preferences for managing the server group by creating a server name list, a component list, and a setting list.	AR System Administrator AR System Configuration Administrator Logging Administrator Integration Administrator	Setting-configuration-preferences

Important

If you change the permissions to access different screens of the Remedy Management Console, you must make a similar update on the AR System Configuration Permission Model Registry form. For more information about using the AR System Configuration Permission Model Registry form, see Modifying-the-permissions-of-components-by-using-Centralized-Configuration.

Configuring and monitoring AR System server groups

To access the Remedy Management Console

Actions performed from the Remedy Management Console

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