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Assignment Engine Administration Console introduction

To set up auto-assignment processes, forms, and rules, you use the Assignment Engine Administration Console.

The Assignment Engine Administration Console has these tabs:

Assignment Engine Administration Console tab

Description

Processes 

Assignment_process.png

Lists the processes that the Assignment Engine can use. Each process has a Process Name, which should be unique.
Each process consists of a request form and a set of sequential rules, all of which you enter using the procedures described in the following sections.

Forms

Assignment_forms.png

Shows all forms registered with the Assignment Engine. To list forms used by a specific process, select the process name from the Show For Process list. The Forms tab also has a Related Processes table that shows the process for the form selected in the table. If the form is used in more than one process, the Related Processes table lists all those processes.

Rules

Assignee_Rules.png

Shows all the rules in the Assignment Engine. To list rules used by a specific process, select the process name from the Show For Process list. The Rules tab also has a Related Processes table that shows the process for the rule selected in the table. If the rule is used in more than one process, the Related Processes table lists all those processes.

For information on  Assignment Engine server settings, see Configuring-the-Assignment-Engine-server-settings.

 

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Remedy Action Request System 20.02