Enabling the IBM Watson Tone Analyzer service in an application
The IBM Watson Tone Analyzer service uses linguistic analysis to detect emotional and language tones, such as happy, frustrated, and sad, in written communication. Administrators can configure the service in an application to understand the tone in a document, such as an email, or in a user utterance, such as in a chat conversation. Application users can then improve the tone of their communications. You must subscribe to an appropriate service license to configure the IBM Watson Tone Analyzer service.
To see an example of using the Tone Analyzer in a chatbot, see Tone Analyzer for Customer Engagement in IBM documentation.
Supported and unsupported Tone Analyzer service functions
The following table specifies the supported and unsupported functions of the Tone Analyzer service:
Function | Support |
|---|---|
Content types for tone analysis |
|
Data limits for user utterances |
|
Document formats |
|
Supported Languages |
|
Process for enabling the IBM Watson Tone Analyzer service
The following table describes the tasks for enabling and testing the Tone Analyzer service:
Task | Role | Product | Action | Reference |
|---|---|---|---|---|
1 | Customer | BMC Helix Platform | Provisions the IBM Watson Tone Analyzer service for the tenants. |
|
2 | Administrator | BMC Helix Innovation Studio | (Optional) Override the default region. | |
3 | Administrator | BMC Helix Innovation Studio | To connect to the Tone Analyzer service, configure the service credentials. | |
4 | Administrator | BMC Helix Innovation Studio | Test the Tone Analyzer service. | |
5 | Developer | BMC Helix Innovation Studio | Add the Tone Analyzer to an application by adding it to a business process or rule. |
Related topics
Tone Analyzer service in IBM documentation.