Use cases
Consult the following use cases for information on how to achieve value with BMC Helix Platform.
Use case | Business value | Products used |
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Helps an application business analyst to create codeless applications in a few clicks with minimal dependency on developers or development environment, and to promote codeless applications from a development to test or production environments. |
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Helps administrators to load and synchronize Foundation data from Remedy IT Service Management (Remedy ITSM) Suite to BMC Helix Platform. |
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Helps a developer to automate the manual tasks, such as data categorization and task assignment, by using machine learning in their applications. |
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Helps a developer to build an application that uses the chatbot framework. |
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Helps an administrator to test the accuracy of cognitive service data sets when you use BMC Helix Cognitive Automation for auto-categorization, auto-assignment, and chatbot capabilities. |
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Helps an administrator and application business analyst to leverage cognitive search, full text search, or global search in an application |
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Helps an application business analyst to use an incoming mailbox to automate certain tasks and to use an outgoing mailbox to send email notifications. |
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Helps a developer to create extendable definitions. Extendable definitions ensure that the out-of-the-box objects remain unchanged, but developers can add or remove new objects. |
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Generates a summary of any input text, attachment text, email, and chat conversations for the support agents to help them quickly resolve requests |
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Helps an administrator to localize an application by leveraging real-time translation providers such as Google Cloud Translation Services version 2 and Microsoft Azure Translator Speech API version 3 |
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