This documentation supports the 20.08 version of BMC Helix Platform.  To view an earlier version, select 20.02 from the Product version menu.

Configuring the cognitive service providers for the BMC Helix Platform Cognitive Service

As an administrator, you can choose a cognitive service provider for BMC Helix Cognitive Automation like auto-classification and conversation services. You can use one of the cognitive service providers for the following BMC Helix Cognitive Automation:

  • IBM Watson service provisioned by BMC or by you and BMC Native (Google) classification based on Google Cloud Platform for auto-classification.
  • IBM Watson service provisioned by BMC or by you for chatbot and tone analyzer services.
  • IBM Watson service provisioned by BMC for cognitive search.

Where to go from here

Action

Reference

Configure the IBM Watson service activated by BMC to use the BMC Helix Cognitive Automation.

Configure your own IBM Watson service license to leverage the BMC Helix Cognitive Automation.

Configure the BMC Native (Google) classification to use the BMC Helix Cognitive Automation.


 

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