Creating knowledge article using BWF Knowledge Article Assistant
The BWF Knowledge Article Assistant component is available in the Shared Components section of the View designer and is visible only if the Shared Components bundle is deployed.
Use the BWF Knowledge Article Assistant component in your custom application to help case agents create knowledge articles.
To configure the BWF Knowledge Article Assistant component
- Log in to BMC Helix Innovation Studio and navigate to the Workspace tab.
- Select the application for which you want to create knowledge articles.
- On the Views tab, select the name of the view definition to which you want to add the BWF Knowledge Article Assistant component.
- From Palette, drag the BWF Knowledge Article Assistant component to the canvas.
- In the Properties pane, click Settings
, and then specify the properties as indicated in the following table:
| Property | Description | Example |
|---|---|---|
| Application name | Enter the application name for which you want to configure the BWF Knowledge Article Assistant component. |  |
| On Load | Define actions to be triggered when the component is loaded. | |
| Accept | Define actions to be triggered when an agent accepts a suggestion given for a particular knowledge article field. | |
| Accept All | Define actions to be triggered when an agent accepts suggestions given for all the fields of the knowledge article. | |
| Dismiss | Define actions to be triggered when an agent rejects a suggestion given for a particular knowledge article field. | |
| Dismiss All | Define actions to be triggered when an agent rejects suggestions given for all the fields of the knowledge article. |
6. Click Save.
Result
The following image shows the Create Knowledge view after configuring the BWF Knowledge Article Assistant component:
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