Agentic AI capabilities in BMC Helix Innovation Suite
BMC Helix Innovation Suite offers AI capabilities powered by BMC HelixGPT, a generative AI capability integrated into the BMC Helix Service Management and BMC Helix IT Operations Management. You can bring your own LLMs from other GPT or GenAI vendors such as Azure, OpenAI, and Google.
The AI capabilities in BMC Helix Innovation Suite are available as LLM-based AI agents that can operate autonomously without human intervention. With these capabilities, end users can enter their queries in natural language and get context-sensitive responses. The agents can also complete certain tasks on behalf of the users. The agents identify the intent behind each query, determine the necessary actions, perform the required processes, and generate a customized reply or output as specified in the query.
AI agents in BMC Helix Innovation Suite
The following table lists the BMC HelixGPT AI Agents that are used in BMC Helix Innovation Suite:
| AI agent name | User roles | Capabilities | References |
|---|---|---|---|
| (Controlled availability customers only) IS RD Agent |
| Create record definitions efficiently through a conversational interface. | Creating record definitions by using IS RD Agent |
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